Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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Re: Licensing Stopped Working

February 20, 2015, 4:10 pm

≫ Next: How to re-download my programs?

≪ Previous: Re: All I want to do is re install my Adobe Acrobat Pro to ensure no errors are in the program as installed

Thank you for the tip. I had a chance to try it the past few days. I used the CC Cleaner tool to remove CS3, downloaded the CS3 Installer from the link, Installed CS3and got an error that I needed to UnInstall then reinstall teh software. I used the Unistaller that is part part of the suite, then did a Find Adobe and got everything, ran the CC Cleaner again - found nothing. Restarted and Installed from my Original CS3 media. I get an error now trying to launch any CS3 part-

"You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting Adobe customer support for help."

This is on a new IMac 27" running OSX 10.10.2, will have to contact support, likely need help to deactivate, and reinstall.

Thank you for trying.

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How to re-download my programs?

November 30, 2014, 9:38 pm

≫ Next: Re: CS5

≪ Previous: Re: Licensing Stopped Working

I had my computer whipped and now they wont let me redownload my programs even though I have all the serial numbers. Also would like to point out they have help lines 24/7 hotlines for buying but not for helping clients...

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Re: CS5

February 20, 2015, 4:50 pm

≫ Next: How to install PS CS5 on a new computer

≪ Previous: How to re-download my programs?

Hi Jej,

You'll need to install it again on the new computer. You'll want to use the serial number you used before, hopefully you still have it. You can download the installer from here if needed:
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

If you don't have the serial number you'll need to contact support for assistance. They'll have it so long as it was registered. You can contact them via Contact Customer Care

Hope that helps,

- Dave

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How to install PS CS5 on a new computer

February 20, 2015, 4:41 pm

≫ Next: Re: Licensing Stopped Working

≪ Previous: Re: CS5

How do I move Photoshop cs5 to a new computer

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Re: Licensing Stopped Working

February 20, 2015, 5:09 pm

≫ Next: Re: Licensing Stopped Working

≪ Previous: How to install PS CS5 on a new computer

Aack, long Chat with support where they apologize for no longer supporting the old product, and suggest I try the Forums.

Can anyone tell me how to deactivate a computer I do not have, so I can hopefully activate on a computer I do have?

Thank you

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Re: Licensing Stopped Working

February 20, 2015, 5:13 pm

≫ Next: Re: Licensing Stopped Working

≪ Previous: Re: Licensing Stopped Working

that's not the error message you would see if there were an activation count issue. but to deactivate on a computer you no longer control contact adobe support and request an activation count reset by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

check your install logs (with the date of your most recent cs3 install), Troubleshoot install using logs | Elements

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Re: Licensing Stopped Working

February 20, 2015, 5:38 pm

≫ Next: I need to update my photoshop CS2. Can you help?

≪ Previous: Re: Licensing Stopped Working

Thank you

I'm looking at Install Log for CS3, see the 2 attempts this past week and 1 yesterday, did a search for the words error or fatal and got nothing. Thia is the end of the log

-------------------- END - Updating Media Sources - END --------------------

[ 0] Thu Feb 19 20:58:20 2015 INFO

Starting authenticated installer...

See the system-wide log file under /Library/... for additional log messages.

Applications appeared to Install but got the error when starting - Licensing for this product has stopped working

I will look at the other logs from the link.

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I need to update my photoshop CS2. Can you help?

February 20, 2015, 5:42 pm

≫ Next: Re: I need to update my photoshop CS2. Can you help?

≪ Previous: Re: Licensing Stopped Working

Hi,

I have photoshop CS2, but got a 2011MackBook Air, so I need to upgrade. Can you help me?

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Re: I need to update my photoshop CS2. Can you help?

February 20, 2015, 5:45 pm

≫ Next: Trouble installing Adobe CS6 on windows 7 desktop

≪ Previous: I need to update my photoshop CS2. Can you help?

There is no discounted upgrade price from CS2. It's far too old.

Your choices:

Buy a new full version of CS6
Join the Cloud Complete Plan
Join the Creative Cloud Photography Plan for $10/month
Buy Photoshop Elements if it does everything you need

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Trouble installing Adobe CS6 on windows 7 desktop

February 20, 2015, 6:00 pm

≫ Next: Re: Trouble installing Adobe CS6 on windows 7 desktop

≪ Previous: Re: I need to update my photoshop CS2. Can you help?

I have the Adobe Creative Suite 6 Master Collection on CD and I'm trying to download it to a Windows 7 desktop. When I place the CD in, it does NOT bring up any window. I opened it in file explorer but I can not find the Setup.exe. PLEASE HELP!!!

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Re: Trouble installing Adobe CS6 on windows 7 desktop

February 20, 2015, 6:07 pm

≫ Next: I own design and web premium and the download file is only 400mb and corrupted from here...

≪ Previous: Trouble installing Adobe CS6 on windows 7 desktop

Are you sure the CD contains a Windows version? If it does, you can download the installation files and use the serial number from the disc to activate the installation.

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

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