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Re: My serial key stopped working

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Hi EditMagyar,

 

Again, I am so sorry you're going through this. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. You can and should try contacting them directly via the links I provided in my earlier response. An Adobe customer care representative may be able to suggest next steps. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing.

 

You should also absolutely contact the reseller and make a report. If they won't help you, you can look into filing a consumer complaint against that company (Filing a Consumer Complaint | USAGov ). In addition, if you made the purchase with a credit card, you might also contact the card issuer to see if it's still possible to dispute the original charge.


Re: I receive a message that my serial number is not valid

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Branching to a new discussion.

 

Benwiggy, I am sorry you are receiving messages that your serial number is invalid.  Are you using your registered serial number when installing Creative Suite 6?  Which operating system are you installing CS6 on and why?  For information on how to locate your registered serial number see http://helpx.adobe.com/x-productkb/global/find-serial-number.html .

 

If you are using your registered serial number then can you please send me a private message with the serial number you have been entering.  You can view my response in the public discussion thread and mouse over my name to send a private message.

Reinstalling photoshop cs6

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I think I need to reinstall PS CS6 on my windows computer. I have about a thousand fonts installed. They are saved in a folder on my drive. Will I have to re-install them or will they automatically show up?

Re: Reinstalling photoshop cs6

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adobe programs (including photoshop) should detect all your (uncorrupted) fonts automatically.

Premier Pro for 32-bit

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I downloaded the trial version of Premier Pro, but got the message "Your computer’s 32-bit system cannot run the latest version of Premiere Pro CC, which requires a 64-bit computer. Please follow these instructions to download the latest compatible version."

 

I cannot find any such "instructions".  If there even is a Premier Pro version that will run on a 32-bit system, does anyone know how I can download a trial version of it?

Re: My serial key stopped working

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I promise you I would have if I knew they're a thing. Adobe packages are not milk that you buy twice a week. Last time I bought one I bought it from Adobe when I was at Uni. Now when I bought this one Adobe wasn't selling them any more and I had no clue there is a thing as "authorised sellers".
And it's a bit too late to find out now, it seems...
But it was a useful information anyhow, for future reference, so thank you anyway.

Re: Premier Pro for 32-bit

Lighroom cc mobile

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I keep getting the message that my trialversion of LR Cc has expired. At this moment I have an active subscription to Adobe Creative Cloud. I am active in Photoshop en Lightroom classic but I can not use the mobile version of LR Cc. I already signed out my account with Adobe and signed in again but the message is still appearing on top of the application?

 

Can you fix this? Or can you help me to use this app?

 

Ria Schildermans


Re: downloaden en installeren van elements 2018

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I have the same problem. What is the solution for it

Error code 146

Re: Error code 146

problemas con la instalacion

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tengo el plan fotografía 12 euros al mes. he tenido he tenido que desistalar el adobe creative cloud y el lightroom y ahora no puedo bajar ninguna de ,las aplicaciones-

Photoshop cs6 extended instalacion?

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Hola

Estaba instalando photosho cs6 extended , por acidente  desconecte el cable (es un portatil) cuando estaba instalando.

Ahora no me deja instalar , 1º ni siquiera funcionaba el instalador (set up) al usar un programa que limpia y elimina archivos defectuosos, temporales ect.

funciono el instalador , pero al final cuando ya esta listo para instalar , sale un mensaje  error de instalacion , y no instala.

 

alguno le ha pasado eso ?

 

alguno sabe como slucionarlo?

 

Gracias

Re: lightroom 6

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thank you very much!!

In combination with 02GEEK's solution, it works now !!

halleluja !

Re: lightroom 6

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thanks !!                


Re: Photoshop cs6 extended instalacion?

Customer Service Number needed

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I don't know about you but I prefer speaking to someone.  I just called and got my serial numbers generated.  It did not take long and the person I spoke to was very nice.  I got all the information sent to me via email and got a case number for future information.  Highly recommend calling the number and not waiting for an answer.  Good Luck!!!

Re: problemas con la instalacion

Can't delete computer authorisation in Adobe Digital Editions

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I can't delete the Adobe Digital editions computer authoriisation.

I am trying to read an Ebook using ADE - the bookstore Booktopia is unable to help because their instructions require me to first erase the computer authorisation. I cant do this because I get an error message saying my password is incorrect. I have been referred to this forum by Adobe Support. I have reset my password in both Booktopia and Adobe, and I still cant erase the computer authorisation.

Please help.

With thanks

Mac Book Air - Unable to download Indesign

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Hi,

I have joined the Indesign plan for a year. When I have wanted to download Indesign on my computer, I got a message from Adobe saying that it was not compatible with my computer. I therefore cancelled my plan and I am charged 133 euros. I am shocked.

Could you help?

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