I am a member of Adobe Creative Cloud but can't get past the 'enter serial' screen

Yes I have read this: http://helpx.adobe.com/creative-suite/kb/serialize-creative-suite-6-tr ial.html

and this: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-cc m.html

I am a paying member (have been for a few months) - when I try to sign in with my active Adobe ID it just brings me to enter serial screen.

I go from this:

to this:

WHAT DO I DO?

The chat support is insanely ridiculous. I'll post it here afterwards for a laugh.