You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
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Adobe Community: Message List - Downloading, Installing, Setting Up
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Channel Details:
- Title: Adobe Community: Message List - Downloading, Installing, Setting Up
- Channel Number: 8206880
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- Registered On: February 17, 2013, 1:15 pm
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- Latest Snapshot: September 11, 2019, 8:45 pm
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