Hi Paul,
You might try copying the installation files off of the CD into a folder on the desktop and then attempt running the installation from there.
Try going through these steps:
- When the Autoplay window comes up after inserting the CD close out of the window to install
- Create a new folder on the desktop by right clicking on an empty area and choosing New > Folder
- Double click the newly created folder to open it and show its contents, nothing yet, keep this window open but minimize it to the taskbar
- Open My Computer either from the Start menu or the icon on the desktop
- Find the drive letter assigned to your CD ROM drive, probably will say Photoshop Elements and have its icon, right click and choose Open to show the files on the CD
- In the window showing the disc contents, use the drop down menus along the top left (File, Edit, etc) and choose Edit > Select All to highlight all the files, then again from the same menu choose Edit > Copy
- Click on the New folder tab you minimized to the taskbar to bring it back up and in this windows drop down menus choose Edit > Paste
- At that point you should see the copying process (folders with flying papers), it will probably take awhile to complete
- Once this completes, open the Elements folder within the copied files folder from the desktop (not sure which version you have, there are two Photoshop Elements and Premiere Elements 11)
- Inside of the Elements folder look for a file named Setup.exe, it typically will have the Elements logo and run it
See if running the installation this way makes any difference.
Do you get any kind of an error? Be sure to close out of everything else not needed when installing.
-Dave