Diane, I apologise for the inconvenince but could you please navigate to the below location and move the OPM.db file to desktop and then check.
C:\Users\<User Name>\AppData\Local\Adobe\OOBE
Diane, I apologise for the inconvenince but could you please navigate to the below location and move the OPM.db file to desktop and then check.
C:\Users\<User Name>\AppData\Local\Adobe\OOBE