Hi LYZETTE102,
Do you receive any error messages during the installation process? Have you tried running the Adobe Support Advisor -http://www.adobe.com/support/loganalyzer/to review your installation log?
Hi LYZETTE102,
Do you receive any error messages during the installation process? Have you tried running the Adobe Support Advisor -http://www.adobe.com/support/loganalyzer/to review your installation log?