As further information, today is Tuesday, April 30, 2013. My last contact with Adobe was on Friday, April 26, 2013. and I sent the information about my wonderful resolving of the issues [with Apple's support] to the Adobe tech support in the same lengthly email I posted on Saturday, April 27, 2013.
So I get a call at my home from 'Pete' or 'Prete' at Adobe noting my email and asking me to call back - but left no direct number, rather the Adobe line I have called in the past. So I call, am told to expect a call-back in 46 to 61 minutes. When I do get the call-back in about 40 minutes I listen to canned music for anothet 11 minutes, tell the kindly Indian man that I am returning a call from [lets call him] 'Pete' and he does not quite understand and puts me on hold while he 'looks' for 'Pete'. 4 minutes later he explains that 'Pete' has left for the day and will gladly call me back tomorrow. I tell him my cell and that I would expect a call at 4 PM EST. He assures me that he will have 'Pete" call, with many sorrys and sirs and repeating my number [that he got wrong initially].
I tell you, this is a grand joke perpetrated on an uninformed consumer. Imagine if I did not have the wherewithall to accomplish the task set before me by my persistent calling and questioning? I would not be surprised if this one instance of tech support fiasco represented a trend that turned off enough customers that Adobe would be floundeing. I checked the chart on Adobe and the high was in 2007 and only started to increae to its recent high at 45 in the last few months. I'd say that the investors are not especially pleased with the business, and certainly as a customer I am not.