Following a hard drive failure, I am having to re-install all my applications.
To reinstall Audition CS6 I need a serial number (I have the files to install).
When I attempt to login to the Volume Licensing site to retrieve it, it goes straight to "processing login" and then shows:
Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.
Please use button to login as another user.
If I click Login it shows me an email/password pane but if I enter the information I get the same response. If I deliberately put in a WRONG password it says that the password/email pair is incorrect.
The same occurs if I use a different browser/machine.
It would appear then that my credentials are correct but that I am not being allowed into the site.
I contacted an agent via chat and was told that I would get a response in 2-3 days. However I need to complete a project in Audition today. I was advised to install it in Trial mode, but if I do this I am told that my trial period has expired.
Anyone any ideas?
Thanks!