Hi gbl11,
Please try these steps and delete OOBE Folder from the below locations
MAC:-
Please navigate to these folder from Go-Go to Folder and type
~/Library/Application Support/Adobe
/Library/Application Support/Adobe
Windows:-
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(Your User Acount name)\AppData\Local\Adobe
Once you complete these steps please download latest version of AAM from this location.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437
Please let me if this works for you or not.
Regards,
Abhijit