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call back4 help- no confirm?

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set up for callaback 6pm but no confirm just says press2 restart it again. I have paid now 2nd month and cant seem to get it to download. so no use . off to the school 4 allday -and hope i get the callback. maybe can get use last minute to complete now late school assignments? I'm not  good with computers . last night tried but long to deal wiht just download installer issues than said we don't do tech support on chat. Too bad paying and dont have product - can't fix that.  Wish there was a disk could buy, install and then pay monthly.  Instead of pay for what dont have.


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