It looks like you just contacted our chat support and spoke with Santhosh. From what I see he did a fairly extensive search to see if CS6 was available under a different account. It looks like he also provided you instructions on how to download Creative Suite 5.5 as well as provide you with your serial number.
Cristian did you need any additional assistance at this time? When you had your previous experience did you use the same e-mail address for posting in the forum or was it one of the other ones provided to Santhosh?