I've gone down that road and was thoroughly mis-handled. Chat was a total waste of time - all they have are their scripts that are cookie cutter and not germane to the issue. Phone was even more fun: I did the call back and was put on hold for over an hour before giving up.
It is beyond an exercise in frustration. All that I got was 3 hours wasted and a high level of frustration.
If you could give me a file list of DLLs that are placed outside of the program files, it would go a long way toward resolving this problem.
A hint: the errant DLLs or registries are the same for AIR and for CS6. Flash is not in the mix.
I am dead in the water with a product I cannot use.
