Hi:
First of all - thank you for your reply.
Second of all, I must apologize for saying it was $22 - it actually is $21.24 per month. I have no idea why it is so much if it is only supposed to be $9.99. Earlier this year, I cancelled my $50.00 plus subscription to all of Adobe Creative Cloud, which I no longer needed. Adobe came back with the $21.24 price even though I only asked for only Photoshop and Light-room.
I just checked my account. I have
"Creative Cloud Photography plan with 1TB (one-year)" and the details are:
Lightroom CC and Lightroom Classic and Photoshop
Web Applications: Lightroom CC and Adobe Sparks
Mobile Apps: Lightroom for Mobile, Photoshop Mix, Sparks Post, Page and Video
Plus: 1 TB Cloud Storage
- Access to all the premium features of Adobe Spark web and mobile applications.
Seems to be more than I need, but that is what Adobe gave me.
Today I downloaded both the CC and Classic upgrade versions and cannot open either of them. I get the following notice on both: "Account Notification - An error occurred while attempting to sign in to your account {RUSS@HYMANANDASSOCIATES.COM}. Please check your account information. For our support staff Error:{"error":access_denied"}"
I checked my Adobe Creative Account and it seems to be in order and Adobe has been diligently taking money out of my account on a monthly basis. I am up to date in my payments.
You asked if I was updating via the program or through Creative Crowd. I started by doing it from the program (actually both programs that I seems to have) and then it moved over to the Creative Cloud sub-window where I said that I wanted to Install the update and actually did it for both the Lightroom versions I seem to to have. I got the above notification from both versions when I tried to start the programs. They both showed a new (different from what I am using) opening screen before the message came on.
I believe I am subscribed to Creative Cloud, but with all the changes that Adobe has made recently, I am not sure.
I hope this answers your questions. If you have any more or need more details, please let me know.
Many thanks,
Crabby Russ