I bought a Dell Latitude laptop a few years back, and it came with a copy of Adobe Acrobat 9 Standard installed on it. Recently I've started having several issues with the software (it crashes just about everytime I try to open a PDF file), so I decided that it's time to reinstall.
I got the Acrobat disk that came with the laptop. It isn't a "Dell" disk, it's actually an Adobe disk with the serial number printed on a sticker on the back. I put the disk in, run Setup, and choose the option for Repair (or Modify, either way the end result is the same).
Then the "Install" begins:
Then, about a minute after the "Install" begins, I get a pop-up that says:
What is the EFG CD? The only Acrobat CD that came with my computer is already in the drive.. and running the install software. I've tried Googling the "EFG CD" reference, and searching for it here on this site. No luck. I've tried clicking OK. I've tried running the setup w/ admin rights. I've even tried browsing the contents of the disk and running the other various setup-looking applications, all with no luck.
Here's the contents of the disk:
The contents of the text file ".CD_Info.txt" shown above reads:
CD Part Number: 90086662;
CD Description: Adobe Acrobat 9 Standard Windows English/French/German;
CD Build Date: Thu Jun 12 04:30:12 2008
I'm running Windows 7 Professional x32, will all updates installed (as of today). I have a pretty tidy system, no issues with malware. Rebooting doesn't fix this issue.
Here's the prompt I get when Acrobat crashes:
And here's the full text of the problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 9.5.3.305
Application Timestamp: 50d1d18e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83b16
Exception Code: c06d007e
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Not every PDF file seems to make it crash, but about 75% of files will. Once I click the "Close the program" button, the Acrobat immediately shuts down.
Here's a link to a PDF file that consistently crashes every time I try to open it.
http://hewilliams.com/specification/70011.pdf
(two page PDF of a light fixture)
I'm running Acrobat 9.5.4.
Thanks for any help.
-Brian