I have the same issue. I am trying to deactivate CS6 to install another on my Mac. I checked this site saying to contact the volume licensing admin but I cannot give details since someone just gave me the Mac with the programs installed. What to do?
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Deactivate option dimmed or missing?
If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.
If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.
