Or it could be Parallels which is causing a communication failure. At this point though Keith I am sorry but I don't have any additional suggestions to offer in this venue. I would be happy to review your case if you can post your case number after working with our support team.
You may also want to be aware of Technical support boundaries for virtualized or server-based environments - http://helpx.adobe.com/creative-suite/kb/technical-support-boundaries- virtualized-or.html. Our support team may be able to still review your DLM logs and provide specific suggestions.
